CasiGO Casino Terms and Conditions
These Terms and Conditions set out the rules for using CasiGO and describe the relationship between the company and its users. We operate the platform, provide gaming services and manage accounts; you must read and accept these terms before using our site. By registering an account you agree to comply with the rules below and any additional Significant Terms associated with specific promotions or features.
Account responsibilities
You are responsible for the security and activity of your account. Keep your login details confidential and notify us immediately if you suspect unauthorised access. You must provide accurate personal information and keep it up to date. We may require identity, address and payment-method verification before allowing withdrawals or certain transactions. If verification requests are not satisfied we may suspend or restrict your account.
Eligibility requirements
Accounts are available only to persons who meet our eligibility criteria. You must be of legal gambling age in your jurisdiction, normally 18 or older. Only one account is permitted per person, household and payment method. We prohibit use of the platform from restricted jurisdictions; residents of certain countries, including the United Kingdom and others listed in our full Restricted Countries section, are not eligible to register or receive promotional offers.
Acceptable platform use
Use of the platform must be lawful and fair. You must not attempt to defraud the platform, engage in collusion, use bots or automation, or operate multiple accounts. Abusive behaviour, exploitation of bonus mechanics, market manipulation and money-laundering are prohibited. We reserve the right to void bets, withhold winnings or close accounts where irregular play or abuse is suspected.
General bonus and promotion rules
All promotions are subject to their Significant Terms and these Terms and Conditions. Only one promotion can be active per account unless stated otherwise. Wagering requirements apply to bonus funds and free spins; standard playthrough multipliers apply as stated in each promotion. Maximum bet limits may apply while a bonus is active, typically a percentage of the bonus value. Game contribution rates vary by title and are specified in the promotion rules. Free spins and bonus credits carry expiry periods set out in the promotion details.
Deposits and withdrawals
Deposits should be made from payment methods in your own name. We process authorised deposits immediately, though third-party providers may apply their own delays or fees. Withdrawals are subject to verification and compliance checks. There is a pending review period before payouts are processed; following approval, standard payment provider times apply. We may set limits on deposits and withdrawals and reserve the right to pay very large wins in instalments where applicable.
Dispute resolution
If you have a complaint please contact our support team at [email protected]. We will acknowledge and investigate complaints and aim to resolve them quickly. If a dispute cannot be resolved directly you may have access to an independent dispute resolution service as described in our Complaints Policy. We will provide details of escalation routes on request.
Updates to Terms and Conditions
We may amend these Terms and Conditions from time to time. Material changes will be communicated via your account or by email to the address you provide. Continued use of the site after changes are posted constitutes acceptance of the revised terms. You should review the Terms periodically and contact us if you have any questions.