Data Privacy Policy
Welcome to the CasiGO Privacy Policy. This page explains how we collect, use and protect the personal information you give us when you register, play or otherwise interact with our services. We take privacy seriously and set out below the types of information we process, how we use it and the choices you have.
Types of data we collect
Personal data
When you create an account or contact us we may collect personal information such as your name, date of birth, postal address, email address, telephone number and identification documents required for identity checks. We also collect payment details when you make deposits or withdrawals.
Technical data
We collect device and connection information including IP address, browser type and version, device identifiers, operating system and crash reports. We use this information to keep the service running and to improve security and performance.
Transactional data
We record account activity and transactional information such as deposits, withdrawals, wager history, game activity and any bonuses or promotions applied to your account. This is necessary for account management, responsible gambling checks and financial reconciliation.
How we use your information
We use your data for account setup and verification, processing payments, preventing fraud and money laundering, complying with legal and regulatory obligations, providing customer support and improving our services. We may also use information to communicate important account notices and changes to our terms or services.
Data protection practices
We store personal information securely and limit access to staff and third parties who need the data to perform services on our behalf. We apply appropriate technical and organisational measures to protect data in transit and at rest. We retain information only for as long as necessary to fulfil the purposes described or to meet legal and regulatory obligations.
Cookies and tracking technologies
We use cookies and similar technologies to provide basic site functionality, remember preferences and measure site usage. Third-party analytics and advertising partners may also set cookies when you visit our site. You can manage cookie preferences via your browser settings or through any cookie-control tools we provide on the site.
User rights
You have rights in relation to your personal data, including the right to access a copy of your data, request correction of inaccurate information and request restriction of processing where applicable. You may also object to certain processing activities and, in some cases, request deletion of your data.
Access, correction and deletion of data
To exercise your rights or to update your details, contact us at [email protected]. We will respond to requests in line with applicable data protection law. For security reasons we may ask you to verify your identity before actioning requests.
Information sharing and third parties
We may share data with service providers such as payment processors, identity verification and fraud prevention providers, hosting and analytics partners and professional advisors. We may also disclose information where required by law or to protect our legitimate interests, for example in response to lawful requests from regulators or law enforcement.
Privacy policy updates
We may update this policy from time to time. Any changes will be posted on this page and, where appropriate, we will notify you of material changes by email or via your account. Please review this policy periodically to stay informed of how we handle your information.