Customer Support Center

CasiGO support is on hand to help with questions, account-related issues, verification queries, technical concerns or general feedback. Our team aims to resolve requests quickly and can guide you through deposits, withdrawals, responsible-gambling tools and account security. Contact us by email, live chat or phone for a prompt reply. Please include screenshots to help our team investigate issues promptly.

Department	Contact
Customer support	[email protected] (email - response within 24 hours)
General enquiries	[email protected] (corporate and billing - response within 48 hours)
Affiliate enquiries	[email protected] (partnerships and media - response within 72 hours)
Phone	+44 20 7946 0832 (local rate - Mon-Fri, 09:00-18:00)
Working hours	Mon-Fri, 09:00-18:00 (excluding bank holidays)

Contact Us by Email

Email is the preferred contact method for detailed requests, account issues or where documents are required. Please send your message to [email protected] with a clear subject line and up-to-date contact details so we can handle your case promptly. Attach any relevant documents and include your account username or ID to avoid unnecessary delays.

Contact Form

Name

<label for="email" style="font-size:13px;">Email</label><input id="email" name="email" type="email" required placeholder="[email protected]" style="padding:10px;border:1px solid #ccc;border-radius:4px;font-size:14px;"/><label for="message" style="font-size:13px;">Message</label><textarea id="message" name="message" rows="6" required placeholder="How can we help? Include your account ID if relevant." style="padding:10px;border:1px solid #ccc;border-radius:4px;font-size:14px;resize:vertical;"></textarea><button type="submit" style="padding:10px 12px;background:#0070c9;color:#fff;border:none;border-radius:4px;font-size:15px;cursor:pointer;">Send message</button><div style="font-size:12px;color:#666;padding-top:6px;">  We aim to respond within 10 days. For account or withdrawal queries, please include your account ID in the message.</div>

Response Time

Our support team aims to respond to most enquiries within one business day. Simple requests are often handled faster; complex issues that require verification, third-party checks or additional documentation may take longer to resolve. If your case needs further investigation we will keep you updated with progress and an estimated timescale so you know what to expect.

Feedback

At CasiGO we value your feedback. If you have suggestions, ideas or a problem to report, please tell us; we read every message and act on common themes. Your input helps us improve site features, promotions and the overall experience for UK players. Send your thoughts via live chat or email and we will review them carefully to make the site better.